Privacy Policy

This Privacy Policy explains how Cookie Doh ("we", "us"), which operates cookiedoh.co.id, collects, uses, and protects your information when you order from us, create a membership, or use our website. By using our site you agree to this policy.

Information we collect

• Order details — your name, phone number, email, delivery address, and the items you order.
• Membership & loyalty — your phone number (your member ID), name, and reward/stamp history.
• Account sign-in — if you sign in with Google, we receive your name and email from Google; if you use email sign-in, your email address.
• Payment — payments are processed by a secure third-party payment provider. We do not collect or store your card or bank details.
• Device data — your browser stores your cart locally on your device.

How we use your information

• To take, prepare, and deliver or hand over your order.
• To run your membership and apply your loyalty rewards.
• To send you order updates and confirmations (via WhatsApp and email).
• To provide customer support and improve our products and service.
• To meet legal, tax, and accounting obligations.

Service providers we share data with

To run our service, we share only the information needed with trusted third-party providers acting on our behalf. These fall into the following categories:

• Payment processing — to take your payment securely. We never see or store your card or bank details.
• Hosting, database & sign-in — to run our website, store your data securely, and manage your account login (including the optional "Sign in with Google").
• Notifications — to send order updates by WhatsApp and email.
• Delivery & logistics — to deliver your order and provide shipment tracking.

These providers may use your information only to provide their service to us, not for their own purposes. We do not sell your personal information.

How long we keep it

We keep your account and order information for as long as your account is active and as needed to fulfil orders, run the loyalty program, and meet our legal and accounting obligations. You can ask us to delete your account at any time.

Your choices

You may ask us to access, correct, or delete your personal information, or to close your membership. Just contact us using the details below.

Children

Our service is intended for adults. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The "last updated" date above shows the latest version.

Contact us

Questions about your privacy? Email us at hello@cookiedoh.co.id.